Service Meets Service: Recognizing Military Spouse honorees from the 2024 In-Synch Awards Program

Each year, more than 100 customer-facing Claim and Operations professionals across the U.S. and Canada are recognized through the Travelers In-Synch Service Awards Program—honoring those who go above and beyond to deliver on our promise to care for our customers, agents and brokers.

Among these honorees are several military spouses, recognized for their dedication to their work and the positive impact they make in every interaction.

Since 2020, recruiting initiatives aimed at helping military spouses build and sustain meaningful careers at Travelers have led to the hiring of more than 300 military spouses into specific field-based roles that enable them to navigate frequent moves and other unique circumstances military families often face.

In 2024, five military spouses from across Operations were recognized as part of this year’s In-Synch Service Awards. Meet a few members of the 2024 class and learn more about the experience they bring to Travelers—and the difference they make every day.

Ashlyn C. – Personal Insurance Operations

Ashlyn joined Travelers two and a half years ago as a Customer Service Representative shortly after getting married and relocating to her husband’s military duty station. Since then, she’s been promoted to Senior Customer Service Representative and continues to find meaning in delivering top-tier service.

“Providing an exceptional customer experience is truly the most meaningful part of my role,” she said. “It’s incredibly rewarding to know I’ve made a positive impact on someone’s day.”

Before starting her career at Travelers, she also served six years full-time in the Texas Army National Guard as an E-5 intelligence analyst, supporting Homeland Security initiatives and working closely with law enforcement agencies. She also had the unique experience of participating in a National Guard recruiting campaign, appearing in a commercial and on recruitment posters throughout the state.

Now as a military spouse, Ashlyn has found continued support at Travelers. “It’s reassuring to know my career doesn’t have to pause due to relocation,” she said. “When the role allows, Travelers is flexible with remote work options, which has made all the difference.”

Her advice to others considering a role at Travelers? “Whether you’re a military spouse or not, Travelers is a fantastic place to build your future.”

Vickie H. – Enterprise Billing & Receivables Management

Vickie joined Travelers in August 2022 as a Customer Service Representative in Direct Bill, where she quickly built a solid foundation in customer service and billing processes. From there, her career continued to grow—first into the role of Account Resolution Analyst, where she spent a year and a half diving into complex billing issues and supporting process improvements, and most recently into her current position as a Senior Quality Assurance Specialist.

“Each step in my journey has allowed me to grow both professionally and personally, and I’m excited to keep building on that growth,” she said.

In her current role, she ensures accuracy and consistency across team processes, plays a key role in training and mentoring, and identifies opportunities to improve performance.

“It’s incredibly rewarding to help others grow, develop their skills, and feel more confident in their work.”

Vickie’s husband currently serves in the Air Force and she’s found real understanding and flexibility at Travelers. “There’s a strong culture of support here, and I’ve felt comfortable communicating my needs, knowing they’ll be met with empathy and a willingness to work with me.”

Remote work options have helped Vickie navigate the unpredictable nature of military life while still growing her career. “Travelers is a great place to be if you’re looking for a company that values you, supports your goals, and understands the flexibility you might need.”

Emma H. – Premium Audit

Emma has been a part of Travelers for more than three years and currently works as a Premium Auditor. Since joining the company in 2021 as a Premium Audit Associate, she earned a promotion in 2023 and continues to find meaning in building strong relationships with policyholders.

“I love making a difference. I love educating. I love the people,” Emma shared. “I have some of the most meaningful interactions with our policy holders. Nobody loves an audit, but I love building lasting relationships with our customers.”

In addition to being a military spouse, Emma is a service member as well. She and her husband both serve in the Army National Guard, and she has proudly served for nearly 13 years.

Emma describes Travelers as one of the most supportive companies she’s ever been part of “Travelers is so selfless and understanding of all things military from human resources down to direct management. The benefits that are provided amazing. At Travelers, I never stress about my husband or I having to leave for short or long periods of time.”

Her advice to other military spouses at Travelers: “Don’t be afraid to reach out for help or questions about benefits while you or your spouse is away. Everyone at Travelers is supportive and here to help.”