Growing a Career as an Operations Account Specialist at Travelers
Amanda Grueter’s career in the insurance industry has been a winding path, marked by various roles and learning experiences, ultimately leading her to Travelers, where she has worked for nearly seven years. Now a Lead Operations Account Specialist, her journey shows how Travelers supports growth and career progression. Here’s a glimpse into her journey and the steps that brought her to our team.
Starting with a background in customer service at another insurance provider and later at an agency, Amanda was drawn to the stability and advancement opportunities at a company like Travelers.
“When I saw the job for Travelers, I thought it sounded like a great place to work,” she recalls.
Beginning as an Operations Account Specialist (OAS), she managed new business submissions and worked closely with underwriters, learning the ropes of the industry with the help of Travelers’ thorough training program.
“You don’t need a lot of prior knowledge to come in and do the job—the training program is so great,” she says, emphasizing how accessible the role is to those new to insurance. Her dedication quickly led to a promotion, allowing her to oversee a nationwide new business team and mentor new hires.
The supportive culture at Travelers has been a key part of her positive experience. “I feel valued—my opinions and ideas are really respected,” she shares, underscoring a workplace that truly listens to employees.
Actively involved in the Women & Allies Diversity Network and Young Professionals & Allies Diversity Network, she’s found both community and growth opportunities within these groups, reinforcing her commitment to a career at Travelers.
Recently promoted again to Lead Operations Account Specialist, Amanda’s story reflects the real potential for growth that Travelers offers. She highlights the value of the Operations Account Specialist role as a starting point for anyone seeking a long-term career in insurance, praising Travelers’ culture of mentorship, continuous learning, and internal mobility.
“This role lets you learn about all lines of insurance and move into any department within Travelers,” she notes.
With a strong commitment to employee development and retention, she adds, “They actually want to keep all of their people,” making Travelers an ideal place to build a rewarding, impactful career.
