Travelers is home to more than 1,000 veterans and former service members in various roles directly related to the skills and knowledge gained during their military careers. This blog is a part of a series that showcases our military employees and their career stories.
As U.S. Navy veteran Zack Maxey approached the end of his 20-year military career, he participated in two veteran programs that afforded him the time and the stability to establish connections and gain valuable civilian work experience. This ultimately led him to employment at Travelers.
Read on to discover how Zack, now a Business Systems Analyst, navigated his transition and the advice he offers those who are approaching or beginning the process of bridging the gap between military service and civilian work.
What is your military background?
“I served just over 20 years in the U.S. Navy as an Aircrew Survival Equipmentman, retiring as a Chief Petty Officer. Throughout my career, I worked on aircraft and personnel-mounted survival gear for five type/model/series aircraft across three platforms at six different duty stations. Additionally, I completed six deployments on aircraft carriers and amphibious assault ships.”
Describe your current role at Travelers and how the work of you and your team answers the Travelers Promise.
“I am a Business Systems Analyst, currently supporting an Agile team, aligned to the Work Orchestration Circle within the Business Capabilities Office. We deliver key functionality in task management and support to customers, stakeholders and end users, while communicating with business units to ensure a smooth and effective product flow throughout the lifecycle.”
What are some of the skills that you gained in the military that continue to help you in your role at Travelers?
“Some of the easy answers are communication, time management, adaptability, and accountability, but there are many others. Collaboration is one. The military includes people from vastly different backgrounds working closely together. The ability to collaborate effectively, while still accomplishing the larger mission is vital in the military and in any workplace.
Another one is attention-to-detail. Understanding and following instructions and procedures we bring an added dynamic to the team.”
Why do you think insurance is a good career path following military service?
“Insurance is a good career path following the military for many reasons. It offers stability and great benefits for people and their families. Despite being perceived as a ‘hard pivot,’ there are numerous transferable skills from the military to the insurance industry, making the transition smoother.”
Describe your transition from military to civilian workforce.
“During my retirement process, I received approval to enrol in the Department of Defense (DoD) SkillBridge program. The program, designed to facilitate gap coverage as service members transition, allows them to partner with approved host companies for their last six months of active-duty service. It is a win-win because the military member continues to receive their normal pay and health benefits while getting acclimated with a host company to determine if it’s a good career fit. After I was approved for SkillBridge, I enrolled in the Mid-Atlantic Regional Program Office for the Hiring Our Heroes (HOH) Corporate Fellowship Program.”
What’s the Hiring Our Heroes Corporate Fellowship Program?
“The Hiring Our Heroes Corporate Fellowship Program partners with transitioning service members through the DoD Skillbridge program, it expands the resources available to members during the separation process. They offer services such as resume writing, interview preparation and assistance in connecting service members with potential host companies in the civilian sector as they prepare to separate.”
How did you learn about working at Travelers and land on a Travelers fellowship role?
“During the screening process, HOH does a mass resume release to potential host companies. I was contacted by the head military recruiter at Travelers who wanted to discuss the possibility of partnering up with me. His first question to me was, “Have you ever considered working in the insurance industry, and what do you know about Travelers?”
Truthfully, I hadn’t considered it. Given my training and experience, I thought that I would end up working as a civilian in the defense industry, but my wife and I knew we wanted to retire to Connecticut, so learning more about Travelers opportunities made sense.
My Travelers recruiter really went above and beyond for me. He reviewed my resume, discussed what I hoped to gain from my second career and then provided me a high-level overview of various positions within the company. I then interviewed with three different Travelers departments to get an idea of what would be interesting and beneficial to my career.”
What’s working at Travelers like? Describe the workplace culture.
Everyone that I have encountered at Travelers, both during my fellowship and since becoming a full-time employee generally cares about the personal well-being of the people at work. There seems to be a collective understanding that we are all important and that we play a part in a much bigger system, but it begins and ends with the individual and how they are feeling.
From wellness programs to financial benefits and adequate time off, people in managerial roles seem to be concerned with the people instead of the bottom-line.
What is your favorite part about working at Travelers?
“The work life balance. This is something that all service members understand and probably seek when it comes to employment after the military. It was extremely high on my list of what I valued when starting another career, and Travelers has more than delivered. Starting with the hybrid work schedule and resources afforded to employees and ending with engaged and caring leadership, this company has gone above and beyond to help me realize what I’ve always known in the back of my mind: that work life balance is an important aspect of professional life.
Additionally, Travelers places a high value on the skills and determination acquired through military service. Our leaders recognize and celebrate the distinct perspectives that veterans bring, appreciating their invaluable contributions to the team.”
What advice would you give to transitioning or currently serving military members thinking about their next career?
“Start planning early. The process to join the military took a lot of paperwork, and leaving the military can seem just as daunting. Fortunately, you can have the time to do it all, but you have to plan ahead. Different branches may have different requirements for members that are separating, but with advanced planning, identifying what needs to happen and working to align your schedule with any personal goals will make the entire process (and all the paperwork, screenings, and physicals) that much easier.”
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Travelers recently announced its Working Parents/Caregivers & Allies Diversity Network (WPCADN) as one of its newest diversity networks available to employees.
The Working Parents/Caregivers & Allies Diversity Network (WPCADN) began in 2020 as an employee resource group and has now expanded to provide a forum for amplifying the resources and benefits available to employees who balance their professional roles with parenting, caregiving or both, and for connecting with colleagues in similar life situations.
Lisa Melillo, Group General Counsel of Personal Insurance at Travelers, currently serves as the Senior Advisor to the Working Parents/Caregivers & Allies Diversity Network.
“What we hear from our members is that this is really a community,” Melillo said, “It’s a safe space where people feel as though they can share their unique challenges that they’re going through with their parenting and caregiving responsibilities and know that they’ve got a village behind them that’s facing similar issues.”
The group holds monthly caregiver meetings, a monthly peer-to-peer support group for parents of LGBTQ+ youth as well as special topic speaker events and collaborative events with other diversity networks at Travelers.
“Our members really believe that our events are a combination of educational opportunities to learn about a specific topic and to understand it more deeply so that it can help them deal with their personal situation,” Melillo said.
The group was announced as a formal diversity network in the second half of 2023 and has grown to have almost 2,200 members as of spring 2024.
“We’ve created a really amazing group,” Melillo said, “Whether it’s quick recipes or places to get cheaper diapers or helping out with some of the baby formula shortages, they’ve found a place where they can feel as though they’re not going through things alone.”
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The Latin “dūcimus,” which means “we lead, we guide,” is Andrew Palmer’s mantra.
“Dūcimus” became part of Andrew’s life when he served in the Canadian Armed Forces – it was his infantry company’s slogan. Over his eight years in the “Forces armées canadiennes,” he worked on developing his leadership skills.
Now, at Travelers, he is free to let his “dūcimus” spirit shine at work – leading, networking and building people up every day. The ability to put his military experience into practice at work (he’s a member of the Military/Veterans & Allies Diversity Network), and Travelers’ strong focus on attracting and retaining veterans, brought Andrew to Travelers nearly two years ago.
As he considered the next step in his career back then, Andrew had a wide range of options, given his military experience and 20 years in the financial, insurance, technology and government sectors.
“What really made me choose Travelers was finding a great opportunity at a world-class organization that has a really strong military experience background. Knowing about the strong military community here, I felt that Travelers aligned with my ethics and experience. Military people stick together.”
As Business Information Security Officer/Technology Risk Director, Andrew says, “My role is to monitor, guide and protect Travelers Canada’s cybersecurity posture. New technology-focused regulations come through me as well. It’s a big role – I manage impacts in Canada from a cybersecurity side, a technology risk side and a technology business continuity side.” Andrew addresses both external and internal risks, assessing vendors and ensuring that employees are adhering to the right controls and processes.
“This role is always evolving. There’s no such thing as a quiet day, as there’s always something new happening within the cybersecurity industry.”
One of Andrew’s favorite moments at Travelers was participating in a diversity and inclusion talk at the Canadian Leadership Conference. He also cherishes the ongoing opportunity to serve as a cybersecurity subject matter expert for the Canada Senior Leadership Team.
“There’s a lot of camaraderie surrounding my role – not just within Travelers, but externally, working with cybersecurity centers of excellence and industry experts, working out what’s happening and creating valuable extensive networks.”
Outside of the office, Andrew is into animation, video games, indulging his “foodie” side at new restaurants, experiencing different cultures through travel (he recently vacationed in Greece) and comedy. He volunteers with non-profits, including an organization focused on ethical IT guidelines, and credits the military for instilling in him the desire to give back to the community.
Another way Andrew gives back is by inspiring and coaching colleagues to become the best version of themselves. “On my team, we work together to accomplish greatness together. I always want to improve and support others. Seeing my team members being successful? That’s what makes me happy.”
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By Lynn Simon-Thomas
Manager, Diversity Engagement
Talent Acquisition
So, you’ve done everything right. You built relationships through networking, you interviewed, and you were offered the position. That’s great!
It’s real. You did it! Now what?
As you begin your new role, it’s extremely important that you take time to truly understand your responsibilities and determine how you’ll add value to your new team. Below are four tips that can help you navigate your new role and help you be successful.
You may have heard the phrase, “No man is an island,” or “There’s no ‘i’ in ‘team’.” As cliché as they may sound, they’re both relevant to a new role, as well as your career.
While you will be responsible for completing your assignments in your new role, you will undoubtedly need assistance from others – your manager, co-workers, mentors – to be successful. Strong relationships in your professional life, or any other aspect of life, are built on mutual respect and clear communication. Never be afraid to put in the work necessary to build new relationships and strengthen existing ones.
Having a mentor, or mentors, can significantly improve your ability to be successful, not just in a new role, but in your career. A mentor should be someone with whom you would feel comfortable sharing your thoughts, concerns, dreams, and goals. Candid conversations about what is and isn’t going well can be extremely beneficial, especially when you receive honest feedback and guidance from someone you trust.
Building strong relationships involves sharing information, which includes positive career updates. When you land a new role, be sure to make your LinkedIn network aware of your recent career advancement.
In a brief post, use language such as “I’m excited to announce…”, or “I’m thrilled to share…”, or even, “Big news…” to grab their attention. You’ll receive several supportive responses that can enhance your confidence, and you may also reconnect with colleagues from the past who may prove to be helpful in your current role.
Your success is greatly dependent on how you manage your transition, especially within the first three months. There are many books, blog posts, articles and people in your circle that can assist you as you learn your new role, company and work environment.
New beginnings can be both exciting and intimidating, but with a little preparation, a few strong relationships, and some determined confidence, you’ll be successful in no time.
Trust me. You got this!
Lynn Simon-Thomas is Manager, Diversity Engagement within Talent Acquisition. Lynn has over 15 years of experience in recruiting and diversity engagement. She serves as the diversity and inclusion subject matter expert focused on the execution of targeted diverse talent sourcing strategies.
Connect with Lynn Simon-Thomas and other Travelers leaders on LinkedIn.
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Across Travelers, more than a thousand technology engineers write code and develop tools that deliver innovative solutions for our business. Now, a new Engineering Portal helps to simplify and accelerate this critical work.
Kevin De Sa, SVP and CIO of Digital Enablement, explains, “By sharing common templates, the Engineering Portal reduces the time it takes to deploy new solutions from weeks to minutes while ensuring that we are creating best-in-class tools and enabling innovation within a test-and-learn environment.”
The Portal was designed by engineers, for engineers. It’s self-service configuration features common templates and patterns so engineers can build new applications more efficiently and securely while increasing the quality of Travelers’ business capabilities.
“The Engineering Portal is essential to our cloud-first approach and modern architecture principles,” says Andrzej Kobus, SVP for Enterprise Architecture and Emerging Technology. “It facilitates deployment of applications straight to the cloud, positioning us for the future.”
Members of the Tech & Ops Senior Leadership Team recently participated in a hands-on demonstration of the portal. Tracey Cournoyer, CIO for Bond & Specialty Insurance, who participated in the event, says, “This is a significant advancement for our businesses and accelerates the development of solutions for our partners and customers.”
The Travelers Engineering Portal is only one of the technology tools offered to our employees to drive performance for today and transform for tomorrow.
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The League of American Bicyclists has recognized Travelers’ Hartford campus with its Silver Bicycle Friendly Business designation for 2023-27. In a press release, the league noted that Travelers moved up from bronze to silver and that “cycling to work is part of the company’s sustainability and wellness initiatives, and a point of pride.”
The elevated designation is in large part because of the efforts of the Travelers Employee Cycling Network (TECN), with more than 150 members in Hartford, St. Paul and other locations including Massachusetts and Nevada.
“We are a small but passionate group,” says TECN member Shannon Grant. That passion is evident in the many activities that both enable and motivate members to commute to work by bike, including:
Travelers’ bronze designation expired during COVID, but current TECN chair Dan Carr made it one of his pillars to reapply.
“We are thrilled that the league recognized Travelers’ commitment to environmental stewardship, employee health and different options for commuting to work,” says Dan. Travelers is the only company in Hartford and one of only 20 Connecticut companies to be named a Bicycle Friendly Business.
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Company named a Best Place to Work for Disability Inclusion for the sixth consecutive year
The Travelers Companies, Inc. (NYSE: TRV) recently announced that it has earned a top score on the Disability Equality Index® for the sixth consecutive year, upholding its distinction as a Best Place to Work for Disability Inclusion. Administered by Disablity:IN and the American Association of People with Disabilities, the Disability Equality Index is the world’s most comprehensive benchmarking tool to measure a company’s policies and practices related to disability workplace inclusion.
“Through employee resource groups, specialized programming and partnerships with community organizations, we’re fostering an environment where everyone has the opportunity to succeed,” said Lauren Young, Chief Diversity & Inclusion Officer at Travelers. “Diversity and inclusion is a business imperative for us, and achieving a top score on the Disability Equality Index is a testament to those efforts.”
As part of the company’s commitment to providing an inclusive culture, Travelers maintains eight Diversity Networks, which aim to increase inclusion, engagement and retention for employees from traditionally underrepresented groups and their allies. Its Disability & Allies Diversity Network has grown to include more than 2,600 members and focuses on building disability awareness, appreciation and connectedness at work and in the community.
Travelers also has a centralized team dedicated to addressing accommodation requests and ensuring that employees with differing needs have the resources to be successful in their roles. In addition to its initiatives for current employees, the company partners with state agencies and universities to provide internships, placement programs and shadowing events for neurodiverse students. Since 2018, Travelers has been a member of the Neurodiversity @ Work Employer Roundtable, an interdisciplinary group of employers working to establish more neurodiverse-friendly hiring practices. The company is also a founding partner of the University of Connecticut’s Center for Neurodiversity & Employment Innovation.
Over the years, Travelers has been recognized by a number of organizations for its neurodiverse-inclusive culture. Accolades include the Employer of the Year award from Lifeworks, a Minnesota-based nonprofit that promotes employment and advancement for people with disabilities; the Employer of the Year award from the Connecticut chapter of Disability:IN; and the Award of Excellence from Autism Services and Resources of Connecticut.
For more information about the Disability Equality Index, visit disabilityequalityindex.org.
Photo: Susan Combs, Director, Claim Field & Financial Services, left, and Tara DiBilio, Claim Account Executive, Construction, leads of the Travelers Disability & Allies Diversity Network, accept the Travelers award for earning the top score on the Disability Equality Index® at the 2023 Annual Disability:IN Conference in Orlando, Fla. on July 11.
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Travelers is home to more than 1,000 veterans and former service members in various roles directly related to the skills and knowledge gained during their military careers.
Veterans like Christian Beisel, whose experience in the U.S. Navy Naval Nuclear Propulsion Program eventually led him to a civilian career as a Forensic Specialist and Boiler Liaison in Travelers Risk Control.
Read on to hear how the skills Christian acquired in the Navy have helped him in his roles at Travelers and how his military experience and values align with our workplace culture.
Describe your current role at Travelers and your career journey at Travelers.
“I am a Forensic Specialist and Boiler Liaison at the Risk Control Lab. I shifted to this role in March 2023 from my previous role as the Northeast Field Manager for Boiler and Machinery Risk Control.”
Describe some of your team’s roles and work in Forensics in the Risk Control Lab.
“Forensic Engineering helps bring science to claims. We bring investigative support to better understand the facts of a claim and determine the “why.” The collaborative nature of working with claims and subrogation as an internal expert is appealing to me because it offers a new set of challenges and the ability to continue to learn and grow.
I am still amazed by the lab’s capabilities to provide large loss, investigative support to the Claim organization on behalf of our customers.”
What is your military and career background?
“I enlisted in the Navy as an Electronics Technician in the Naval Nuclear Propulsion Program in 1995 during my third semester at Virginia Tech. I went through the nuclear training pipeline and served as a Reactor Operator on USS Theodore Roosevelt (CVN-71) until I was selected for a commissioning program in 2000. I returned to Virginia Tech and was commissioned in 2003. I went back through the nuclear training pipeline and became a Submarine Warfare Officer, serving on USS Nevada (SSBN-733), USS Providence (SSN-719), and PCU Vermont (SSN-792). I also served on several shore tours, including as the Submarine Group 2 Engineer, the Naval Submarine School Navigator and Director of Pipeline Technical Training, Submarine Development Squadron Twelve Tactical Analysis Group, and the Executive Officer of Naval Submarine Base New London. I joined Travelers upon retiring from the Navy in 2019.”
Can you describe your transition into the civilian workforce? What ultimately led you to apply at Travelers?
“As I approached my retirement from the Navy, I decided to focus my search for a new career outside the defense industry. Headhunters were focused on opportunities outside of my geographic area, but my kids were in the same town and school for most of their childhood, and my wife and I had no desire to relocate. One of my friends I mountain bike with also worked for Travelers and suggested I look into Risk Control based on my background. I contacted the Director of Military Sourcing at Travelers, who connected me with Boiler and Machinery Risk Control, where I ultimately started my Travelers journey.”
What are some of the military skills that translate into your current role and the roles you have held?
“Some skills that translate from the military into my roles at Travelers include communication, collaboration and teamwork, critical thinking, decision-making, adaptability, resiliency, and the ability to learn. There are certainly technical and specific skills that translate as well. Still, my Navy career offered broad experience and developed me into a lifelong learner, which best translates into my current role.”
What is the overall workplace culture at Travelers?
“The overall workplace culture at Travelers is collaborative and focused on the customer and the team. It was a smooth transition because of the similarities between the Navy’s core values of Honor, Courage, and Commitment to our Travelers’ core values of Honesty, Integrity, and Accountability.
It was also important to me that Travelers demonstrated that in addition to claims, our customers, communities, and employees are also key stakeholders. Support towards charitable giving and volunteerism were also important aspects that paralleled the commitment to service that became a part of me in the Navy.
How does Travelers support the greater military community?
“Travelers supports partnerships and programs that provide a variety of outreach to veterans, transitioning service members and their families. Mentoring through American Corporate Partners (ACP) is one of the ways that I have been able to give back. I didn’t know about ACP when I was transitioning from the Navy. After more than a year of involvement with the program, I’ve found that mentoring servicemembers transitioning from the military to the private sector not only provides my mentees with support and advice through a pivotal part of their life but it allows me to better self-reflect on my own transition and what I value about my career at Travelers.”
What advice would you give transitioning or serving military members looking for civilian careers?
“Be confident in how your military experience translates to applicable skills. Be open to what opportunities are out there. Determine what’s most important to you and your family in a post-military career.”
What is your favorite part about working at Travelers?
“My favorite part about working at Travelers is the collaborative environment and working with a group of intelligent and dedicated professionals. Including our customers, communities, and employees as stakeholders bring a sense of pride in being a part of the organization. This was important to me as I transitioned from a career in the Navy.”
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Kay Edwards always knew she wanted to work in a collaborative and evolving field like technology, which led her to the Girls Who Code Hiring Summit last fall, where she connected with members of the Travelers Technology Team. The summit welcomed Girls Who Code alums and other women technologists seeking internships or their first professional role in tech.
“What drew me to technology is the collaboration – it’s a field that’s always changing, and you learn more and understand it better by collaborating with others,” Kay said.
“I became interested in tech careers after participating in bootcamps and training courses to expand my experience in software engineering.”
Armed with courses and coding experience, she was ready to bring her dream of a career in tech to life. “As soon as I connected with the team running the Travelers booth, I wanted to apply right away. I immediately felt that the Technology Leadership Development Program (TLDP) would offer a great learning experience with the opportunity for growth.”
Kay joined the TLDP in January 2023 and entered her first technical role in Personal Insurance Technology Compelling Offerings. “I’ve felt a lot of support through the onboarding process. My learning continues through the technical bootcamp I’m in along with other members of the TLDP. I am thankful to the TLDP for their support and investment in me as an employee.”
Kay is one of five women technologists who attended the Girls Who Code Hiring Summit and identified Travelers as a place they saw themselves starting their careers in tech. The four additional hires are slated to start their Travelers careers in June 2023.
Girls Who Code is an organization with the goal of closing the gender gap in technology. Through immersion programs, leadership development and career exploration, Girls Who Code brings technology education to students and early career professionals.
Travelers has teamed up with Girls Who Code since 2020, each year hosting two-week Summer Immersion Programs for high school-aged, aspiring women technologists students to gain hands-on experience and mentoring.
Travelers will host its next Girls Who Code Summer Immersion Program in the summer of 2023. Read more about Travelers Technology and Girls Who Code.
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In 2022, we marked the 15-year anniversary of Travelers EDGE® (Empowering Dreams for Graduation and Employment). Since 2007, Travelers EDGE has provided a unique, sustainable school-to-career pipeline for hundreds of students. As we mark this milestone anniversary, we look back on the extraordinary achievements our alumni have accomplished and the legacy they have left behind. We reached out to Travelers EDGE graduates to hear their stories and learn about the success they forged for themselves and their families.
“Strength in Diversity” – Belma Pehratović (2020 graduate)
“How you do one thing is how you do everything.”
That’s Belma Pehratović’s piece of advice for future Travelers EDGE scholars. Belma says Travelers EDGE instilled a sense of pride in her that she now carries with her everywhere.
“Travelers takes diversity and inclusion seriously,” Belma said. “And I take that seriously. They don’t just put their name on things and provide financial support – they foster their programs to be inclusive, impactful and helpful to those they affect.”
Belma is a first-generation refugee. She came to the U.S. in 2000 from Bosnia and Herzegovina and has lived in Hartford ever since. She learned about the Travelers EDGE program in her junior year of high school and made it her mission to be selected as a scholar.
The next summer she succeeded and started her first internship with Travelers.
After being selected as a Travelers EDGE scholar, Belma decided to attend the University of Connecticut (UConn), a Travelers EDGE partner school. Not only was she able to choose a school that was the right fit for her, but the program also helped her to choose without immense financial pressure.
“If it wasn’t for [Travelers] EDGE, I wouldn’t have been able to choose UConn,” she said. “The financial burden was lifted.”
Belma emphasizes that Travelers EDGE opened many doors for her but acknowledges that being a Travelers EDGE scholar is also a lot of work.
“We had to start college classes before everyone else through summer bridge programs,” she said. “We had monthly meetings and we constantly had to revise our resumes to ensure we stayed ready and prepared for the job we wanted.”
The program’s mentoring resources also helped sharpen her professional skills. This guidance helped her navigate her way through the corporate world, not just as an employee, but also as a woman working in technology.
“The mentorship that Travelers EDGE provides is great because it teaches you everything,” Belma said. “When I was in college, I struggled with finding mentors from similar backgrounds, that understood the challenges that come with being from a minority group. Travelers EDGE helped me see that the differences in my background can be my strength. I am happy to be here, and I am grateful to work in a company that celebrates and leverages my diversity.”
Belma now works at Travelers in PI as a Data Engineer on the Machine Learning Operations team within Data and Analytics and says she loves it. She reiterates how low the odds are for first-generation refugees to make it as far as she did. She often thinks about how different her life would have been if she had stayed in Bosnia, or if she had not been introduced to Travelers EDGE. This realization has shaped what success looks like to her.
“I didn’t have professional role models to look up to – now I have little cousins, ages five and eight, who follow everything I do,” she said. “Now, I measure my success in and outside of work by how good of an example I can set for them. You have to believe in yourself, trust your abilities, and set the tone for generations to come.”
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