WHO WE ARE.
Courage, Resilience and Discipline—Adapting to the Civilian Workforce
Lisa Kopitzke values the skills and experiences she gained in the military and the meaningful career she’s built at Travelers. As a U.S. Army Medic, she sharpened her courage, resilience, and discipline — strengths that have guided her through 15 years at Travelers. Now a Lead at the Advanced Analytics Information Technology Center of Excellence, Lisa is proof that the skills gained in the military can translate into a thriving career in insurance.
As an Army Medic, Lisa was stationed in Augsburg, Germany and Fort Hood, Texas. In Germany, Lisa said she was privileged to help soldiers, their families and military retirees at a local medical clinic. Her time as a medic not only gave her technical skills but also shaped her mindset, which carries into her work today.
“In the active military, I was in the medical field. And there isn’t a day at Travelers that goes by that I don’t draw upon that skill set of helping others and growing in my servant leadership skills,” she said.
Throughout her career at Travelers, she has held several key positions, including Sr. Architect and Risk and Security Officer. She also serves on the Technology and Analytics Training Advisory Board. In her current role as Director of the Advanced Analytics Information Technology Center of Excellence, Lisa leads multiple employee working groups focused on enhancing the value of software and strengthening support within the analytics community. She attributes “connecting with such great colleagues” as something she likes best about working at Travelers.
Lisa’s servant leadership was also evident when she provided assistance to hurricane victims in 2017. Team Rubicon was seeking veterans, medical personnel and civilians to provide boots-on-the-ground support, and she was prepared to answer the call. Since that experience, Lisa has continued to volunteer with various youth organizations in the community, such as scouting, coding, and robotics programs.
Throughout her experience at Travelers, Lisa has found her own support through the Military/Veterans & Allies Diversity Network (MVADN). Through this diversity network, our military professionals and allies can connect, celebrate service, share insights on transitioning to civilian roles and support those navigating deployments. “I’m also proud to be a member of our MVADN and can feel the immense backing of such a large, caring community.”
Lisa’s military experience, volunteer efforts and work at Travelers show that military veterans can build meaningful careers in insurance. “As a large company, Travelers excels in guiding with warmth, leading with respect, and cultivating a culture of thoughtful collaboration. It’s a place to thrive.”
Fifteen years ago, when Lisa came to Travelers she said, she was “thrilled to be recruited by such a supportive team that acknowledges the discipline and focus that she cultivated in the military.”
With her experience in mind, she offers this advice to anyone in the military considering a transition to Travelers or the civilian workforce: “People are people wherever you go. The main difference is in how we communicate and what we expect from others. Be adaptable and you’ll find your footing.”
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Steve Shiring’s Journey: From the Military to an Insurance Career at Travelers
Steve Shiring, VP of Personal Insurance, Product Management, is also a U.S. Navy veteran. His inspiring military career helped him to acquire many skills which helped him pivot to and sustain a 20-year career at Travelers.
Steve began serving at 22 years old, stating, “I always had a strong desire to serve and be part of a greater good, a mission.” He started his military journey on the USS West Virginia Gold Crew, a U.S. Navy Ohio-class ballistic missile submarine.
After completing 15 months of training—including six months of Nuclear Power Officer training and six months of on-the-job training—he began working as a Divisional Junior Officer aboard the submarine. In this role, he was responsible for maintaining the vessel, ensuring it operated properly, and repairing its mechanical systems.
“During my tenure on the submarine, I was in charge of a wide variety of machinery in the engine room, throughout the ship, and the nuclear weapons onboard the submarine,” Steve recounted.
In his subsequent role as a Weapons Officer, Steve oversaw the submarine’s weapon system. He routinely performed quality assurance checks, repaired weaponry, and managed the equipment procurement process.
“Coming into the military, I was thrust into a situation at 22 years old, leading a division of eight sailors. I knew very little about my submarine—they were experienced, and I had never spent a day at sea. Yet I was expected to lead them. I also had to rely on their expertise so that together, we could accomplish the mission.”
After serving three years at sea, Steve transitioned to a shore duty role at the Navy’s submarine research and development facility. During his time there, he assisted in developing equipment that is currently onboard the next generation submarine. “It was a true test and learn. We would build prototypes in the laboratory to identify what might work out on a submarine.”
Steve’s seven years in the military, along with the skills, knowledge and experience he acquired, have served him well as he joined Travelers in 2004. He began his career as a Product Managing Director in Pricing Support and over the course of two decades, ascended to his current position of VP of Personal Insurance, Product Management. “As I think about how the military prepared me for Travelers, I think of the accountability, discipline, leadership, teamwork. All of those are transferrable skills to Travelers that tie to power decisions, win together, and test and learn.”
In addition to the military qualities Steve brings to his work at Travelers, his strong collaboration skills also translate seamlessly into his civilian career.
“The submarine force is a very diverse organization. People from all walks of life step onboard that submarine and we learn to work together. I tie that closely to things at Travelers. We get faced with obstacles every day, a weather event, a storm or whatever. You have to support that, support our customers and agents in a similar way.”
Our veterans and service members, and military spouses, are a valued part of our team at Travelers and we recognize the challenges these professionals face when transitioning into the civilian workforce. Through several partnerships and programs, we work to ease that process. Programs, such as our Military/Veterans and Allies Diversity Network (MVADN), which includes over 3,000 Travelers veterans, service members, military spouses, and allies who are dedicated to building awareness, offering support, and creating opportunities for learning and volunteering.
Steve’s dedication to our country as well as the skills he’s developed in the military continue to impact his work and teams at Travelers. His journey demonstrates how military veterans can translate their strengths into fulfilling insurance careers under the umbrella.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Guiding Careers, Building Connections: Hina Bennett’s Story of Mentorship
Since 2010, Travelers has partnered with American Corporate Partners (ACP), a national nonprofit dedicated to helping returning veterans and military spouses transition into the civilian workforce. Through one-on-one mentoring, networking, and online career advice, ACP empowers veterans to discover their next career. Together, we’ve supported over 900 life-changing mentorships for post-9/11 veterans. Hina Bennett, an AVP in Business Transformation at Travelers, is one of the experienced ACP mentors making an impact. In her role, she oversees transformation and information technology projects while leading a team of more than 100 people. She’s also a dedicated career coach, committed to helping veterans succeed.
Hina shares her perspective on mentoring, the meaningful connections it creates, and how her own experience has shaped her professionally.
Guiding Careers, Building Connections: Hina Bennett’s Story of Mentorship
By Hina Bennett
AVP, Business Transformation, Travelers
I have had the honor of mentoring service members, military spouses and veterans through Travelers’ partnership with American Corporate Partners for the past 14 years.
When I initially decided to sign up for the ACP program, I had little to no knowledge of what I was getting into or how my efforts would impact someone’s life. I’ve always had an affinity for social work, community connections and giving back. This opportunity was intriguing and just…different, so I figured I should give it a shot and see where the journey took me.
I started reading all the materials ACP provided as guidance and familiarized myself with the process in anticipation of my first mentorship. Admittedly, I was somewhat nervous about the engagement, wondering what I would possibly say to an active military member or a Veteran. What could we possibly have in common, and what would we talk about – me having spent double-digit years in insurance and tech in an office setting, while my protégés were coming out of combat, a battalion or marine forces? I learned very quickly that the valuable experiences we were sharing in our conversations were a two-way street to learning.
Fast forward to multiple years of mentorships, I found these relationships so utterly rewarding that no matter how busy my work schedule or personal life got, I kept picking up new protégés. Each protégé offered something unique in their profile, whether it was helping them refresh their resume and navigate the job market, helping translate military experience to civilian life or simply assisting in organizing their thinking through upcoming changes in their personal life and career path. Proud moments of immense achievement for me were when, under my guidance, my protégés landed jobs at companies like Microsoft, Meta, Oracle and other Fortune 100 companies. Owing to the immaculate discipline and work ethic military personnel possess, this was no surprise.
All these conversations were fully virtual, as none of my protégés were in close proximity to Minnesota or Connecticut, which would be convenient meeting places for me. One such mentorship started when my protégé was stationed in Okinawa, Japan. We would need to meet either very early in the mornings or very late in the evenings to accommodate time differences. As a Deputy Chief Information Officer for the Expeditionary Strike Group-7 – US Navy, my protégé was nearing retirement after 20 years at age 41. Based on his senior military experience and top-level security clearance, he was looking to launch into a full corporate career in a related field and needed guidance on career paths in organizational leadership with a strong link to technology and cybersecurity. Originally from Guam and with a Japanese wife, he really hoped he would land a job in Hawaii so he could be close to family and the mainland U.S. as well.
He managed to land a role in Honolulu contracting through Peraton as a Senior Naval C4 Planner, consulting to re-org Marine Forces Pacific. We continued to connect throughout his relocation and transition out of the military into the new role.
After 14 years of mentoring Veterans, I had the surreal experience of meeting him recently in Honolulu while I was vacationing with my family in Hawaii. We arranged to meet at a local quaint Hawaiian coffee shop and chatted for a couple of hours about kids, family, life in Hawaii, and where he would go next in his career. I had previously introduced my husband (who is an Aerospace engineer) to him as well to help him network within the Aerospace industry while job searching. So I brought my husband along, who was also very eager to meet him. They both had a lot in common!
Words cannot describe the joy I felt shaking his hand in person and thanking him for his service. As we parted ways, we also assured him that we would host him and his family any time he wants to experience snow in the North! I will be sure to keep in touch.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Travelers Awarded Code Platoon’s 2024 Partner of The Year
Travelers recently had the honor of being named Code Platoon’s 2024 Partner of the Year, an award given to a company whose leadership significantly advances Code Platoon’s mission to empower the military community to transition into civilian careers in software engineering.
It’s no secret that military veterans and spouses often face challenges transitioning into civilian professions and finding lasting careers. With the help of Code Platoon—a coding bootcamp that teaches software development skills to veterans and their spouses—Travelers has helped bridge that gap.
Over the past year, Travelers has hired several Code Platoon graduates who went on to complete the Travelers Engineering Development Program (EDP), equipping them with the tools and confidence to find meaningful roles within Travelers’ Technology & Analytics department.
The EDP offers four distinct engineering tracks: Software, Cyber, Data and Infrastructure, and Cloud. Upon completing each track, participants hone their technical and self-leadership skills, preparing them for successful careers in technology.
“I think the EDP is a good fit for Code Platoon graduates because it provides a robust, structured training approach,” explained Bruce Soltys, VP of Emerging Talent and Talent Acquisition at Travelers. “Within your assigned track, your experience includes a combination of hands-on opportunities, immersive learning accelerators, and a mentoring program to prepare you for a dynamic career at Travelers.”
With over a century of experience helping veterans transition into the workforce, Travelers recognizes the unique talents these professionals bring, which are highly transferable to civilian careers. “I believe that transitioning out of the military brings a sense of uncertainty—and Code Platoon helped me adjust, to say the least,” shared Suhail Hameed, EDP Software Engineer at Travelers, US Marine Corps Veteran, and Code Platoon alum.
At Travelers, more than 1,000 current and former military professionals have found meaningful, lasting careers. Since 2020, increased hiring initiatives have resulted in the employment of over 300 military spouses in portable careers.
“I work with Travelers now because I started at Code Platoon, and the sky is the limit for me,” stated Chris Rances, EDP Software Engineer at Travelers, US Army Veteran, and Code Platoon alum. “I’m really glad that I am here now, and it all started because I went with Code Platoon.”
Watch the full video to learn more about Travelers’ Code Platoon 2024 Partner of the Year Award.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Creating Career Opportunities For Military Spouses
Military families often face unique challenges, including frequent relocations, disrupted careers, and the need to rebuild support systems. For many military spouses, these challenges also include difficulty in maintaining stable employment.
“When an employer knows that you are part of a military family, they understand that you’re not going to be staying there long,” said Vicky Egli, Regional Director, Claim Account Executives. “So, they’re hesitant to hire you, which means that the good jobs, the ones that develop into a career, aren’t always available.”
At Travelers, we recognize the unique skills that military spouses bring—such as problem-solving, decision-making, and empathy—qualities that are invaluable in roles involving customers and brokers. Since launching our robust hiring efforts in 2020, Travelers has provided more than 300 military spouses with portable and lasting career opportunities.
Our latest video follows six Travelers military spouses as they share how they have found opportunity, stability, and community across the company.
“It means so much to have a company that cares enough about this community to create a home for us in a world where otherwise we’re kind of just left out on our own and forgotten,” said Lauralee Lambert, Personal Insurance Underwriter.
Travelers’ commitment to military spouses goes beyond providing jobs; it offers the connection of a supportive community of military spouses, fostering camaraderie and understanding both professionally and personally.
“It’s been a privilege to connect with other military spouses throughout Travelers,” said Jordan Reynolds, Senior Insurance Service Representative. “Having that support system has been the best.”
Watch the full video to hear firsthand from Travelers military spouses, Jennifer, Lauralee, Vicky, Ebonii, Jordan, and Maria.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Resume Tips From A Travelers Recruiter
Are you ready to take the next step in your career but unsure how to best showcase your skills and experience? At Travelers, as well as across the job market, countless opportunities are waiting for you. My team wants to ensure you are fully prepared.
Let’s start with how to write a resume. As one of the first pieces of information an employer or recruiter sees about you, your resume is one of your most effective personal marketing tools. It’s crucial that it communicates your qualifications, who you are, and what makes you unique.
Follow our essential resume-writing tips to help your application stand out, whether you’re ready to submit it now or just keeping it updated for when the right opportunity comes along.
Set Your Goals and Determine Your Skillset
Before you can sell yourself, you must know yourself—your work style and what you want out of a role. Consider your career goals, interests, and skills, and make a list. Include your strengths, experiences, and the aspects that have shaped you into the professional you are today. If it helps, complete an online self-assessment. Use the results to determine which skills are most transferable to the industry or company you aspire to join.
- Here are a few competencies you may want to consider including if they relate to you and the role: customer service or consulting skills, project management experience, mentorship/coaching, relationship building, adaptability, creative problem solving, effective communication skills, influencing decision-making, organizational/time management skills, and delegating work or assignments.
Do Your Research
Now that you have your lists of skills and strengths, you can match the most applicable ones to the resume you want to create for a specific role.
When it comes to your resume, it’s not one size fits all. Your resume should be tailored to the job you are applying for. Review the job description you are targeting and highlight the key competencies, required skills, and responsibilities. Match your top strengths to the role and incorporate them into your resume. This will help you stand out to the recruiter or hiring manager.
What to Include on Your Resume
Aside from including the top skills and strengths that align with a role, there are a few additional housekeeping items to note.
- Education and Certifications: Education is an important piece of information employers review on your resume. If your degree is specific to the job you are applying for, be sure to include this section at the beginning of your resume. Otherwise, listing your education at the beginning or end of your resume works just fine. If you have obtained any specific certifications, those can be placed under the education category as well.
- Work History: Your experience section should list your work history in chronological order, with the most recent position at the top. Your most recent position should also include the most detail. Be sure to include numbers or statistics to highlight your strengths, influence, and successes.
- Resume Length: While prioritizing the most relevant experience and skill set, aim to keep your resume to a realistic length—ideally one to two pages.
Given the length limitation and the fact that your resume is a snapshot of the skills that best align with the role you are applying for, including your LinkedIn profile URL offers additional space to expand on professional skills and experiences. If you decide to include the URL, ensure that your profile is active and up-to-date.
What Not to Include on Your Resume
Limiting the length of a resume isn’t always easy, but here’s some good news: there are a few resume sections that are no longer trending.
- Objective or Summary Statements: An objective or summary statement is no longer a requirement. Save space and focus more on showcasing your relevant skills through action statements in your experience section. Reserve summary statements for your LinkedIn profile.
- Interest Section: Interests are also no longer required on a resume but keep them in mind as they can serve as great talking points during your interviews or screenings with your recruiter.
Formatting and Consistency is Key
The appearance of your resume matters. If your experience shines through, but your fonts don’t match or your lists aren’t succinct, the recruiter or hiring manager may doubt your attention to detail. Be consistent throughout your resume with style, font, and spacing. Ensure you use the same tense when writing—your current skills and work experience should be in the present tense, while former experiences should be in the past tense.
Use regular margins and a 10-12-point font in a basic, easy-to-read style. Utilize bullet points to highlight your skills rather than narratives or paragraphs.
A second set of eyes is always a great idea. Have a friend, colleague, or family member check your work to catch any errors or inconsistencies.
Finally, save and send your resume document as a PDF. This ensures all your formatting remains intact. You can also upload your resume to your profile on our Talent Community where our recruiters can see it, and send you relevant career opportunities. Not a member? Join here.
In Conclusion
We know that getting your resume up to snuff can be daunting, but your time is well worth it because your resume is your first foot in the door. A great resume that aligns with the company and specific role may lead to an interview with the recruiter or hiring manager, giving you an additional opportunity to shine as a professional in your industry. But interview tips? That’s a topic for another blog! Come back soon for more job seeking tips from my team at Travelers.
Brianna Sacerdote is a Senior Recruiter in HR Talent Acquisition at Travelers. With more than 5 years in recruiting, Brianna’s resume tips have helped many employees at Travelers to update their resumes to achieve career growth within the company, and now we bring them to you.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Discovering Common Purpose: Veterans and Military Families on the Rewards of Civic Engagement
America’s military veterans and their families have a unique perspective on how service helps create a sense of common purpose in our nation. How can their experience and example help us strengthen that purpose to build a more unified democracy? Ellen Gustafson, Executive Director and Co-Founder of We the Veterans and Military Families, and Cory Johnson, Co-Chair of the Travelers Military/Veterans and Allies Diversity Network, joined Janice Brunner, Group General Counsel and Head of Civic Engagement at Travelers, to explore the rewards of civic service and engagement.
What did we learn during the webinar?
Here are the top takeaways from Discovering Common Purpose: Veterans and Military Families on the Rewards of Civic Engagement. Watch the full webinar replay here.
Military life can create a culture of unity. Gustafson was inspired to found We the Veterans and Military Families after a challenging experience raising three young kids during a pandemic while her husband was deployed: “My best assets were my fellow military spouses, many of whom I had nothing in common with on paper. We were not from the same places. We didn’t have the same backgrounds. We didn’t have the same politics.” The unity that emerged from such a disparate group got her thinking, “What else could happen if this community got together in the way my small unit did?”
Military service is a natural bridge to civic service in communities. Johnson noted that people join the military for many reasons, but no matter why you join, the military helps create common ground surrounding service to your community. “Something that is amazing about the armed forces is that regardless of the reason why you joined the military, when you’re done, you’re always going to have this innate sense of patriotism. That’s actually one of the reasons I joined my local school board,” Johnson said. “I got out of my 14-year career in the military, and I still had a need to give back.”
Veterans and military families offer a unique skill set. “Skills that you learn in the military, like being able to listen and talk with people regardless of their background, can really be an asset when you’re moving into a civic engagement role,” Johnson said. Veterans and military families also often need to be adaptable. “I think an amazing skill is the ability to bloom where you’re planted and see what’s best in different areas of the country,” Gustafson said.
Community is key. In the Travelers Military Veterans and Allies Diversity Network, employees with many different connections to the military come together with a common goal. “We support military veterans, military-connected employees, spouses and family members. What’s interesting is 60% or more of our members at Travelers are allies, or what we consider maybe not a directly military-connected employee,” Johnson shared. “One thing we do as a diversity network is to help veterans and military-connected families in the community.”
There are many ways to make a positive impact. If you’re looking to strengthen a community, Gustafson suggested that helping to support and connect with military families can be a great place to start. “No matter what sort of things you’re interested in or passionate about, there are military family and veteran groups connected to them,” Gustafson said. “The other thing is cross-cultural collaboration. I think the bridging of the civil/military divide is just as important.” Johnson said that offering an individual perspective can also be very helpful. He added, “There are many opportunities to give back to your community. School boards, counties, cities, townships and states all have advisory councils where they need input from people that want to donate their time to talk about real issues.” He also shared some advice: “If you’re out there right now thinking: I want to give back. I want to be more civically minded. Should I do that or not? I would say yes, you should, and you can start now.”
This dialogue is part of the Travelers Civic Conversations series in which Citizen Travelers – Travelers’ industry-leading, nonpartisan civic engagement initiative – and the Travelers Institute are teaming up to host discussions examining critical questions among leading thinkers in civic engagement and learning. We look forward to showcasing more fascinating and important convenings in the months ahead. Stay tuned and thank you for supporting the important work of the Travelers Institute and Citizen Travelers.
Learn more about Citizen Travelers.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Zack Maxey: The Transition from U.S. Navy to Travelers
Travelers is home to more than 1,000 veterans and former service members in various roles directly related to the skills and knowledge gained during their military careers. This blog is a part of a series that showcases our military employees and their career stories.
As U.S. Navy veteran Zack Maxey approached the end of his 20-year military career, he participated in two veteran programs that afforded him the time and the stability to establish connections and gain valuable civilian work experience. This ultimately led him to employment at Travelers.
Read on to discover how Zack, now a Business Systems Analyst, navigated his transition and the advice he offers those who are approaching or beginning the process of bridging the gap between military service and civilian work.
What is your military background?
“I served just over 20 years in the U.S. Navy as an Aircrew Survival Equipmentman, retiring as a Chief Petty Officer. Throughout my career, I worked on aircraft and personnel-mounted survival gear for five type/model/series aircraft across three platforms at six different duty stations. Additionally, I completed six deployments on aircraft carriers and amphibious assault ships.”
Describe your current role at Travelers and how the work of you and your team answers the Travelers Promise.
“I am a Business Systems Analyst, currently supporting an Agile team, aligned to the Work Orchestration Circle within the Business Capabilities Office. We deliver key functionality in task management and support to customers, stakeholders and end users, while communicating with business units to ensure a smooth and effective product flow throughout the lifecycle.”
What are some of the skills that you gained in the military that continue to help you in your role at Travelers?
“Some of the easy answers are communication, time management, adaptability, and accountability, but there are many others. Collaboration is one. The military includes people from vastly different backgrounds working closely together. The ability to collaborate effectively, while still accomplishing the larger mission is vital in the military and in any workplace.
Another one is attention-to-detail. Understanding and following instructions and procedures we bring an added dynamic to the team.”
Why do you think insurance is a good career path following military service?
“Insurance is a good career path following the military for many reasons. It offers stability and great benefits for people and their families. Despite being perceived as a ‘hard pivot,’ there are numerous transferable skills from the military to the insurance industry, making the transition smoother.”
Describe your transition from military to civilian workforce.
“During my retirement process, I received approval to enrol in the Department of Defense (DoD) SkillBridge program. The program, designed to facilitate gap coverage as service members transition, allows them to partner with approved host companies for their last six months of active-duty service. It is a win-win because the military member continues to receive their normal pay and health benefits while getting acclimated with a host company to determine if it’s a good career fit. After I was approved for SkillBridge, I enrolled in the Mid-Atlantic Regional Program Office for the Hiring Our Heroes (HOH) Corporate Fellowship Program.”
What’s the Hiring Our Heroes Corporate Fellowship Program?
“The Hiring Our Heroes Corporate Fellowship Program partners with transitioning service members through the DoD Skillbridge program, it expands the resources available to members during the separation process. They offer services such as resume writing, interview preparation and assistance in connecting service members with potential host companies in the civilian sector as they prepare to separate.”
How did you learn about working at Travelers and land on a Travelers fellowship role?
“During the screening process, HOH does a mass resume release to potential host companies. I was contacted by the head military recruiter at Travelers who wanted to discuss the possibility of partnering up with me. His first question to me was, “Have you ever considered working in the insurance industry, and what do you know about Travelers?”
Truthfully, I hadn’t considered it. Given my training and experience, I thought that I would end up working as a civilian in the defense industry, but my wife and I knew we wanted to retire to Connecticut, so learning more about Travelers opportunities made sense.
My Travelers recruiter really went above and beyond for me. He reviewed my resume, discussed what I hoped to gain from my second career and then provided me a high-level overview of various positions within the company. I then interviewed with three different Travelers departments to get an idea of what would be interesting and beneficial to my career.”
What’s working at Travelers like? Describe the workplace culture.
Everyone that I have encountered at Travelers, both during my fellowship and since becoming a full-time employee generally cares about the personal well-being of the people at work. There seems to be a collective understanding that we are all important and that we play a part in a much bigger system, but it begins and ends with the individual and how they are feeling.
From wellness programs to financial benefits and adequate time off, people in managerial roles seem to be concerned with the people instead of the bottom-line.
What is your favorite part about working at Travelers?
“The work life balance. This is something that all service members understand and probably seek when it comes to employment after the military. It was extremely high on my list of what I valued when starting another career, and Travelers has more than delivered. Starting with the hybrid work schedule and resources afforded to employees and ending with engaged and caring leadership, this company has gone above and beyond to help me realize what I’ve always known in the back of my mind: that work life balance is an important aspect of professional life.
Additionally, Travelers places a high value on the skills and determination acquired through military service. Our leaders recognize and celebrate the distinct perspectives that veterans bring, appreciating their invaluable contributions to the team.”
What advice would you give to transitioning or currently serving military members thinking about their next career?
“Start planning early. The process to join the military took a lot of paperwork, and leaving the military can seem just as daunting. Fortunately, you can have the time to do it all, but you have to plan ahead. Different branches may have different requirements for members that are separating, but with advanced planning, identifying what needs to happen and working to align your schedule with any personal goals will make the entire process (and all the paperwork, screenings, and physicals) that much easier.”
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE
My Travelers Journey – Andrew Palmer
From the Canadian Armed Forces to a Technology Career at Travelers
The Latin “dūcimus,” which means “we lead, we guide,” is Andrew Palmer’s mantra.
“Dūcimus” became part of Andrew’s life when he served in the Canadian Armed Forces – it was his infantry company’s slogan. Over his eight years in the “Forces armées canadiennes,” he worked on developing his leadership skills.
Now, at Travelers, he is free to let his “dūcimus” spirit shine at work – leading, networking and building people up every day. The ability to put his military experience into practice at work (he’s a member of the Military/Veterans & Allies Diversity Network), and Travelers’ strong focus on attracting and retaining veterans, brought Andrew to Travelers nearly two years ago.
As he considered the next step in his career back then, Andrew had a wide range of options, given his military experience and 20 years in the financial, insurance, technology and government sectors.
“What really made me choose Travelers was finding a great opportunity at a world-class organization that has a really strong military experience background. Knowing about the strong military community here, I felt that Travelers aligned with my ethics and experience. Military people stick together.”
As Business Information Security Officer/Technology Risk Director, Andrew says, “My role is to monitor, guide and protect Travelers Canada’s cybersecurity posture. New technology-focused regulations come through me as well. It’s a big role – I manage impacts in Canada from a cybersecurity side, a technology risk side and a technology business continuity side.” Andrew addresses both external and internal risks, assessing vendors and ensuring that employees are adhering to the right controls and processes.
“This role is always evolving. There’s no such thing as a quiet day, as there’s always something new happening within the cybersecurity industry.”
One of Andrew’s favorite moments at Travelers was participating in a diversity and inclusion talk at the Canadian Leadership Conference. He also cherishes the ongoing opportunity to serve as a cybersecurity subject matter expert for the Canada Senior Leadership Team.
“There’s a lot of camaraderie surrounding my role – not just within Travelers, but externally, working with cybersecurity centers of excellence and industry experts, working out what’s happening and creating valuable extensive networks.”
Outside of the office, Andrew is into animation, video games, indulging his “foodie” side at new restaurants, experiencing different cultures through travel (he recently vacationed in Greece) and comedy. He volunteers with non-profits, including an organization focused on ethical IT guidelines, and credits the military for instilling in him the desire to give back to the community.
Another way Andrew gives back is by inspiring and coaching colleagues to become the best version of themselves. “On my team, we work together to accomplish greatness together. I always want to improve and support others. Seeing my team members being successful? That’s what makes me happy.”
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.
WHO WE ARE.
Transitioning Into Your New Role
By Lynn Simon-Thomas
Manager, Diversity Engagement
Talent Acquisition
So, you’ve done everything right. You built relationships through networking, you interviewed, and you were offered the position. That’s great!
It’s real. You did it! Now what?
As you begin your new role, it’s extremely important that you take time to truly understand your responsibilities and determine how you’ll add value to your new team. Below are four tips that can help you navigate your new role and help you be successful.
- Build strong relationships
You may have heard the phrase, “No man is an island,” or “There’s no ‘i’ in ‘team’.” As cliché as they may sound, they’re both relevant to a new role, as well as your career.
While you will be responsible for completing your assignments in your new role, you will undoubtedly need assistance from others – your manager, co-workers, mentors – to be successful. Strong relationships in your professional life, or any other aspect of life, are built on mutual respect and clear communication. Never be afraid to put in the work necessary to build new relationships and strengthen existing ones.
- Secure a mentor (or two)
Having a mentor, or mentors, can significantly improve your ability to be successful, not just in a new role, but in your career. A mentor should be someone with whom you would feel comfortable sharing your thoughts, concerns, dreams, and goals. Candid conversations about what is and isn’t going well can be extremely beneficial, especially when you receive honest feedback and guidance from someone you trust.
- Update your LinkedIn profile
Building strong relationships involves sharing information, which includes positive career updates. When you land a new role, be sure to make your LinkedIn network aware of your recent career advancement.
In a brief post, use language such as “I’m excited to announce…”, or “I’m thrilled to share…”, or even, “Big news…” to grab their attention. You’ll receive several supportive responses that can enhance your confidence, and you may also reconnect with colleagues from the past who may prove to be helpful in your current role.
- Utilize resources to prepare for your new role.
Your success is greatly dependent on how you manage your transition, especially within the first three months. There are many books, blog posts, articles and people in your circle that can assist you as you learn your new role, company and work environment.
New beginnings can be both exciting and intimidating, but with a little preparation, a few strong relationships, and some determined confidence, you’ll be successful in no time.
Trust me. You got this!
Lynn Simon-Thomas is Manager, Diversity Engagement within Talent Acquisition. Lynn has over 15 years of experience in recruiting and diversity engagement. She serves as the diversity and inclusion subject matter expert focused on the execution of targeted diverse talent sourcing strategies.
Connect with Lynn Simon-Thomas and other Travelers leaders on LinkedIn.
SUBSCRIBE TO GET OUR LATEST BLOGS
Want to stay up to date? Have stories sent directly to your email inbox.