A CUSTOMER-FIRST PERSPECTIVE
Claim
A constant sense of urgency, empathy for our customers and detailed analytical skills. This is what it takes to grow and thrive on our Claim team. Regardless of where you work with the Claim organization, you will be part of a customer-centric culture that values: Integrity, Discipline, Accountability, Teamwork and Ingenuity.
Always Learning
Claim University
Claim University is our 110,000-square-foot, state-of-the-art professional development facility where we provide rigorous onboarding and hands-on training to our Claim professionals. We have three complete houses, a clinic storefront and details on different construction methods to help us improve.
Always There
Catastrophe Response
Our Cat teams are masters of logistics. We know how to get 300 ladders, bottled water and mobile phone chargers to a storm-stricken township.
Better Outcomes
Nurse Concierge
Our nurses work alongside injured workers to help them get back to work well and faster. This is one example where our Claim team is designing ways to benefit our customers.
What Our People Are Saying
“If you have a passion for achievement, learning and making an impact, an opportunity beyond your comfort zone is the best way to get to the next level. Joining Travelers has offered new challenges.”
Taylor, Nurse
What Our People Are Saying
“The training for this role has been fantastic. I was immediately immersed in the world of Workers’ Compensation. I appreciate my team so much; being a new employee, I still have many questions but they have been more than helpful with anything I bring to them. I am eager to see what the future brings.”
Jourdan, Workers’ Compensation Claim Professional
What Our People Are Saying
“My role as Nurse Case Manager has helped me to grow as a professional and I am proud of the work we do. As an RN, my passion is helping people, I feel that Travelers has enabled me to do that while developing my expertise.”
Lina, Nurse
What Our People Are Saying
“Travelers has innovative technology which has continually grown…allowing us to better assist our customers. While working at Travelers, I have been extremely impressed with how managers, peers and mentors go above and beyond to assist. At Travelers, we are encouraged to build our skill sets and take advantage of training opportunities.”
Niki, Property Claim Professional
Lines of Business
Whenever Travelers’ policyholders incur a loss, they rely on one of our highly trained claim professionals to help them get their life or business back in order. Our lines of business include:
- Auto: Vehicle damage, injury, and liability claims.
- Property: Homeowners and commercial property claims.
- Workers Compensation: Work-related incidents, including wage loss and medical treatments.
- General Liability: A wide variety of liability claims, including falls, dog bites and product claims.
- Subrogation: Recovery efforts against another party who may be responsible for auto, property, and workers compensation claims.
- Operations: Claim Center professionals that assist with customer service, financial transactions, and business information.
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