A CUSTOMER-FIRST PERSPECTIVE
Claim
A constant sense of urgency, empathy for our customers and detailed analytical skills. This is what it takes to grow and thrive on our Claim team. Regardless of where you work with the Claim organization, you will be part of a customer-centric culture that values: Integrity, Discipline, Accountability, Teamwork and Ingenuity.
Always Learning
Claim University
Claim University is our 110,000-square-foot, state-of-the-art professional development facility where we provide rigorous onboarding and hands-on training to our Claim professionals. We have three complete houses, a clinic storefront and details on different construction methods to help us improve.
Always There
Catastrophe Response
Our Cat teams are masters of logistics. We know how to get 300 ladders, bottled water and mobile phone chargers to a storm-stricken township.
Better Outcomes
Nurse Concierge
Our nurses work alongside injured workers to help them get back to work well and faster. This is one example where our Claim team is designing ways to benefit our customers.
Lines of Business
Whenever Travelers’ policyholders incur a loss, they rely on one of our highly trained claim professionals to help them get their life or business back in order. Our lines of business include:
- Auto: Vehicle damage, injury, and liability claims.
- Property: Homeowners and commercial property claims.
- Workers Compensation: Work-related incidents, including wage loss and medical treatments.
- General Liability: A wide variety of liability claims, including falls, dog bites and product claims.
- Subrogation: Recovery efforts against another party who may be responsible for auto, property, and workers compensation claims.
- Operations: Claim Center professionals that assist with customer service, financial transactions, and business information.
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