WHO WE ARE

Travelers is committed to providing exceptional service to customers and agents. Since 2006, the In-Synch Service Award program has recognized outstanding professionals in Claim, Billing, Customer Service, Premium Audit, and Underwriting who go above and beyond. In 2023, more than 100 employees across the U.S. and Canada were honored for their dedication. Keep reading to hear from three of this year’s award recipients.

Travelers’ AI-powered New Business Submission Automation tool, developed by Bond & Specialty Insurance and Technology employees, has transformed the submission process—cutting time from two hours to two minutes. This award-winning innovation showcases the power of collaboration, technology, and forward-thinking solutions in the insurance industry.

In our latest career blog, Chris Day, Assistant Vice President of Catastrophe (CAT) Response, shares how our dedicated CAT team coordinates response activity as a situation develops.

In our latest episode, guests Rita Ortiz, Senior Director of Community Relations for Travelers and Assistant Vice President of the Travelers Foundation, and Lisa Cameron, Vice President of Enterprise Billing and Receivables Management for Travelers and avid volunteer, share how we’re making a real impact in our communities, both locally and globally.

U.S. Navy veteran Steve Shiring, now VP of Personal Insurance, Product Management at Travelers, shares how his military background shaped his 20-year career. From leading a submarine crew at 22 to managing nuclear weapon systems, Steve developed leadership, teamwork, and accountability skills that seamlessly transitioned to his role at Travelers. With the support of programs like the Military/Veterans and Allies Diversity Network, Steve exemplifies how veterans can build impactful careers in insurance. Learn how Travelers values and supports military talent.